How to handle a sewer backup at your home
For more than 40 years, Mayfield Village has contracted with Cuyahoga County and its Public Works Department to provide maintenance and repair of the sanitary sewers located in the right-of-way and the five pump stations located within the Village. A Maintenance Fund has been established and is funded through property tax assessments. Currently, the assessment is $2.00 per foot of frontage of properties on the sanitary sewer system, generating $308,800 per year.
If residents experience a backup in a sanitary sewer line, slow running drains, gurgling, etc., call the Service Department at 440.442.5506 to report the problem. If the issue occurs on a weekend, call the non-emergency Police line at 440.461.1234.
The Service Department or the Police Dispatcher will contact the County to come out to make sure there is not a blockage in the sewer lines in the right-of-way. If there is no blockage in the right-of-way, the County may jet the sewer line from the main to the house to clear any blockage there, including cutting through tree roots that may be obstructing the line. Please note that if tree roots are infiltrating your sewer line, there is likely a break or a separation in the pipe that is allowing the roots to get in. Any needed repairs are the responsibility of the homeowner and you must contact a plumber. The County will not perform any repairs on private property.
Also, please note that the County will not come out to perform any type of annual maintenance or jetting of lines. The County will not respond to calls directly from residents as all requests for assistance must come through the Village. Thank you for following these important guidelines.